*Orders are shipped within 1-2 Business days.

Return & Refund Policy

Last Updated: August 14, 2026

Thank you for shopping with Crave Moore / Moore Flavor LLC. We take pride in the quality of our products and want you to have a great experience with every order.

Food Products

Due to health, safety, and food-handling regulations, all food products are final sale and cannot be returned or exchanged once shipped. This includes seasonings, seasoning mixes, sauce mixes, breadings, and other edible products.

However, if your order arrives damaged, defective, incorrect, or otherwise unusable due to an issue with your shipment, please contact us within 7 days of delivery so we can review the issue.

We may request photographs of the product, packaging, shipping label, and/or damaged items before approving a replacement or refund.

Damaged or Incorrect Orders

If you receive an item that is damaged during shipping or different from what you ordered, please contact us within 7 days of delivery.

Once your claim has been reviewed and approved, we may offer, as appropriate:

• A replacement product;
• Store credit; or
• A refund to your original payment method.

Please do not discard damaged products or packaging until your claim has been resolved, as photographs or additional information may be required.

Non-Food Merchandise

For eligible non-food merchandise, including certain kitchen accessories or other merchandise sold through our website, return eligibility will be indicated on the applicable product page.

Unless otherwise stated, eligible merchandise must be returned within 14 days of delivery and must be unused, unworn, and in its original condition and packaging.

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped.

Dropshipped & Third-Party Fulfilled Products

Certain non-food products may be shipped directly from one of our fulfillment partners or suppliers. These items may arrive separately from Crave Moore food products.

Return instructions and eligibility may vary depending on the product. Please contact us before returning any item. Do not mail a product back to the address shown on the shipping package unless we specifically instruct you to do so.

Non-Returnable Items

The following items are generally not eligible for return or refund:

• Food and edible products that have been shipped;
• Opened or used products;
• Gift cards;
• Clearance or final-sale merchandise;
• Items damaged through misuse or improper storage;
• Products returned without prior authorization when authorization is required.

Your legal rights regarding defective, damaged, misrepresented, or incorrectly supplied products are not affected by this policy.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipping. Once a food order has shipped, it cannot be returned simply because the customer changed their mind.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after a refund is processed for it to appear on your account. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund results from an error on our part or otherwise required by law.

Lost or Missing Packages

If tracking shows that your package has been lost in transit, please contact us so we can review the shipment and determine the appropriate resolution.

If tracking shows a package as delivered but you cannot locate it, please check around your property and with household members or neighbors and contact the shipping carrier. You may also contact us for assistance.

Contact Us

If you have a problem with your order or need to request a refund or replacement, please contact Crave Moore / Moore Flavor LLC through the customer-service contact information provided on our website.

Please include your:

• Full name;
• Order number;
• Description of the issue; and
• Photos of the product and packaging when applicable.

We appreciate your business and thank you for choosing Crave Moore.